drdata's profile

Contributor

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27 Messages

Tuesday, February 25th, 2025 4:54 PM

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Like others, cannot hear person talking with on landline, but they can hear me

I have the same problem as those who created the similar November 13, 2024 post.

I have had this issue since Jan 26 (shortly after Comcast did some local "network upgrades" in our neighborhood).

In addition to upgrading my cable voice modem (CM1150V to CM2050V) for $300, I did the usual troubleshooting: restart modem, using a different phone system, checking cables, moving the jack to Tel2, etc. Even had a Comcast tech come out Feb 7 to check outside/inside configurations, reset my equipment. The problem didn't reproduce for them (they only waited 9 minutes into the test call) but persisted in the evening after they left.

The issue surfaces totally randomly. It could be 20 minutes into the conversation, or 5, or 1 minute. In all cases the other party can still hear me, so it really isn't a "dropped" call. I have been using the CM1150V modem since 2019 with no problems until now. And now the upgrade to CM2050V hasn't helped.

Please help as I need my landline phone uninterrupted for when I work at home. Thanks.

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Official Employee

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3.1K Messages

1 year ago

 

drdata Thank you so much for your post for help with you connection issues after upgrades were completed in your area. To better assist we would need to take a look at your modem signals. You can check out our Forums troubleshooting page. The Check Your Signal Levels section is where we would start. If you want to share that here make sure to remove any personal information like MAC addresses or IP addresses. 

 

Official Employee

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2.5K Messages

1 year ago

Thanks again for reaching out to us @drdata! I’m glad we had a chance to schedule a technician and resolve this issue!

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