Good morning, @user_cge46p ! I’m sorry to hear you lost your landline service after upgrading your modem. Since it’s been a few days, are you still experiencing this issue? If so, we’d be happy to take a closer look and help get your phone service working again.
notgoodatusernames
Expert
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2.1K Messages
2 days ago
Is the phone cord plugged into the modem?
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XfinityRichard
Official Employee
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3.8K Messages
2 hours ago
Good morning, @user_cge46p ! I’m sorry to hear you lost your landline service after upgrading your modem. Since it’s been a few days, are you still experiencing this issue? If so, we’d be happy to take a closer look and help get your phone service working again.
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