Visitor

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10 Messages

Thursday, July 30th, 2026 5:24 PM

landline

i have had numerous phone calls -emails -several ecm ticket numbers all about porting my att to the new xfinity landline -NO PROBLEM NO PROBLEM

three weeks later phone hasnt even had a dial tone -today the phone work but the wrong number- thats after ecm numbers numerous calls to people from overseas an email from some escalation specialist named crystal H

   her number is [Edited: "Personal Information"]  -never calls back -ecm number [Edited: "Personal Information"]- i even had a conference call with the rep from att and comcast on at the same time actually talking to each other and thought the issue wasn going to be fixed 

-today a rep tells me thats be prepared for the old number to be lost - evedn when i told him i recorded the conversation and comcast says they record the conversation for "quality control" - i switched my whole system from att to xfinity because i diditnt think they could be worse BUT THEY ARE-i am sure some young lawyer would love to sue xfinity for fraud and depose all the recorded phone calls - ithink ill go that route 

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Official Employee

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3K Messages

5 hours ago

user_5bid1t

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue with the phone. Thank you so much for sharing this information with our team to help.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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