Landline (Voice) porting from Frontier Communications to Xfinity

Hi,

I currently have Frontier Communications as my landline telephone provider. I wanted to add Voice to my Xfinity account and port my home phone (landline) number from Frontier to Xfinity. I spoke with the Xfinity rep via chat yesterday (11/06/2025) and set up an order to add Voice to my account. The Xfinity rep said it would take about 20 min. It has now been over 24 hours and the phone is still through Frontier. No email or notice from Xfinity about what's going on.

I have gotten a couple of phone calls to my landline from someone claiming to be the Xfinity "phone porting help desk". This group says there is some problem with transferring my landline service from Frontier to Xfinity. However, there is no mention of a "phone porting help desk" anywhere on Xfinity's web site. I have not received any contact from Xfinity (my account, the email associated with my account, or the cell number associated with my account) to let me know there has been a problem and I would need to talk to a "phone porting help desk".

Is this "phone porting help desk" a legitimate contact point from Xfinity and if so, why didn't they contact me via one of the methods associated with my Xfinity account to let me know they would be calling my landline? If this is a legitimate contact from Xfinity, I appreciate the help, but a cold call to my landline without any notice from Xfinity to expect said call caught me off guard.

Thank you, appreciate any help you can provide.