Contributor
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41 Messages
Landline stopped working.
The phone rang and I answered then the line went dead. Everything else works. Quite odd. It's been almost 12 hours now. I thought there was an outage so I waited and, of course, I can't CALL support.
XfinityAldrik
Official Employee
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2.8K Messages
6 days ago
Good afternoon @abbypatch! Having the phone ring normally, answering it, and then losing service afterward would certainly be concerning, especially after waiting 12 hours to see if it would recover on its own.
When you pick up the phone now, do you hear a dial tone, a fast busy signal, or complete silence?
If you call your home phone from a cell phone, what happens? Does it ring, go directly to voicemail, or receive another message?
Do you have multiple handsets connected, and if so, are they all experiencing the same issue?
Is the phone connected directly to your Xfinity Gateway, or through a wall jack that feeds the home's phone wiring?
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