Landline stopped working.

It was complete silence. My son called it and said it went straight to voice mail and I had 2 handsets with the same issue. The phone was connected directly into the modem.  I was without phone for 3 days. I couldn't understand why I had TV and internet but no phone. 

I no longer have the problem. In the middle of the night, I tried my last hope. I unplugged the modem and let it off for a minute or two then plugged it back in. It worked. I have phone again but I keep checking to make sure it's still working. 

Thank you for answering my query. I really need to know if it was because we were without power for 4 hours that day and was thinking the cable lines were down and no one knew.  I was very upset. It is my life line.

@abbypatch You're welcome. This could have definitely been caused by the service interruption you experienced from not having power for those 4 hours.

The modem reconfigured itself when you completed that power cycle by removing the power cord for a minute before plugging it back in.

We can definitely check your landline connection if this happens again. Just in case you weren't aware, you can use the Xfinity app to see if there's a service interruption reported in the area. 

Do you have any other questions or concerns?

Thank you but I wouldn't be able to use the app if it happens again. Without power, I have nothing.

That's what I get a kick out of...when a company says to go online to report outages when you don't have power and can't report outages. I'm computer only. Desktop and laptop. 

@abbypatch I understand. The only other option would be for you to call in when that happens or wait until you have power so you can then reach out to us and we can help troubleshoot.

LOL. No power. No phone, internet, laptop, desktop, TV...totally in the "dark" until power is back but then why call after the fact? Younger generations and/or companies don't realize not everyone has all the new technology because it's not needed.