landline phones certain calls go right to e mail was told it was fixed 3 times it is not fixed

right said fixed   called again another tech said he saw problem  something was blocked removed  block   still not fixed although working on phone   internet went out lost  chat  now internet is sooooo slow     what did he do to it  what a mess

Thanks for clarifying that further, @user_00ouey. It sounds like when you spoke on the phone, they fixed a problem they saw and then provisioned your phone and internet services again. That will make the internet modem reset so you would go offline during that time. We are happy to further help with this Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

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