Contributor
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29 Messages
Landline out at least once a week
My landline goes out at least once a week and I never know how long it's been out until I go to make a call. Yes, I unplug the phones and go through the same routine over and over and the only way to get them working again is to restart the modem. Everything else works fine - WiFi and cable. We had a tech here a week or so ago [without service for 5.5 days!] and I told him about the phone issue but he didn't look into it. He only repaired and replaced lines for the internet and TV's. He said my modem was fine. Very frustrating to pay for a service that doesn't work half the time and this has been going on for months. Any suggestions would be appreciated.
EG
Expert
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116.5K Messages
2 days ago
Concern moved here to the Xfinity Voice help section for assistance.
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XfinityBradM
Official Employee
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1.2K Messages
13 hours ago
@sunshine4 It sounds like we need to get another technician out to the home if you're still experiencing a service issues after they were recently there. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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