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Sunday, October 8th, 2023 10:06 PM

Closed

Landline not working

Phone not working. How do I fix it? 

4 Messages

10 months ago

New modem. Wifi and voice. Phone not working at all. 

Official Employee

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1.2K Messages

Good afternoon @user_dn0gla, and thank you for reaching out on our Community Forums regarding your home phone issues, rest assured our team is happy to help troubleshoot. Do you have a dial tone currently? May I ask if you have tried restarting the modem? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

Tried restart several times. No change. No dialtone. No light on the back of the unit by the phone socket. Phone I am using is a normal plug in phone. And yes, it is a working phone. 

Official Employee

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602 Messages

@user_dn0gla Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

Like others have stated  - no chat icon to be found. 

This forum is useless.

I figured it out by myself. 

1 Message

9 months ago

We updated our Xfinity Modem and everything works except our landline that had been working with our former Modem...I have restarted the Modem and still no dial tone?  What or whom can I call to fix this?

Official Employee

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2.4K Messages

@user_29hs4d We appreciate you taking the time to reach out to us here on our Xfinity Forums. I would be happy to take a look at the account if your phone still isn't working to see what's happening. To get started please send us a DM with your full name and address to Xfinity Support.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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