Good afternoon @user_dn0gla, and thank you for reaching out on our Community Forums regarding your home phone issues, rest assured our team is happy to help troubleshoot. Do you have a dial tone currently? May I ask if you have tried restarting the modem?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Tried restart several times. No change. No dialtone. No light on the back of the unit by the phone socket. Phone I am using is a normal plug in phone. And yes, it is a working phone.
@user_dn0gla Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We updated our Xfinity Modem and everything works except our landline that had been working with our former Modem...I have restarted the Modem and still no dial tone? What or whom can I call to fix this?
@user_29hs4d We appreciate you taking the time to reach out to us here on our Xfinity Forums. I would be happy to take a look at the account if your phone still isn't working to see what's happening. To get started please send us a DM with your full name and address to Xfinity Support.
To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_dn0gla
4 Messages
1 year ago
New modem. Wifi and voice. Phone not working at all.
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user_29hs4d
1 Message
11 months ago
We updated our Xfinity Modem and everything works except our landline that had been working with our former Modem...I have restarted the Modem and still no dial tone? What or whom can I call to fix this?
1
0