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user_84a71b
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Tuesday, September 5th, 2023 5:24 AM

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Landline not activated after 4 days and 5 chats

I added Xfinity voice to my service on 9/1.  I have had to go on to lengthy chats 5 times and each time they tell me that the issue will be resolved in a few hours.  Well 4 days later this is still not working.  This displays a high level of incompetence at all levels within Xfinity.  It’s been a waste of my time and one chat agent even suggested to send me a free cell phone even though I had made it clear we need a land line.  I am so frustrated that Xfinity can not deliver on a very basic service and has wasted hours of my time.  

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1 year ago

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XfinityThomasC

Official Employee

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1.9K Messages

1 year ago

Hello @user_84a71b 

Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

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