barbarawood's profile



25 Messages

Sun, Aug 29, 2021 7:51 PM

landline issue

when a call comes in i see the id on my tv but my phone doesn't ring for at least 4 rings.  People say they have hung up because i didn't answer after 3 rings.


Official Employee


6.7K Messages

5 m ago

Hi barbarawood, it sounds like your caller ID feature may need some tuning so that everything matches up. I'd be happy to get this repaired for you, to get started could you please send us a private message with your full name and street address? 


To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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