Frequent Visitor
•
9 Messages
Landline drops calls
Have new landline - calls drops at 20-25 minutes
Have new modem
Have new cable from modem in house all the way to green box outside
Green box repaired last week
2 service techs to house in last week
Contacted call center
Went to nearby service center recently
Calls still drop at 20-25 minutes
Told today need to bury new cable in yard, above or below ground cable is new and was just replaced
I would really appreciate help to be able to have landline call over 30 minutes, thanks
Have new modem
Have new cable from modem in house all the way to green box outside
Green box repaired last week
2 service techs to house in last week
Contacted call center
Went to nearby service center recently
Calls still drop at 20-25 minutes
Told today need to bury new cable in yard, above or below ground cable is new and was just replaced
I would really appreciate help to be able to have landline call over 30 minutes, thanks
Responses
carolo2222
Frequent Visitor
•
9 Messages
2 y ago
Hi - 5/15 and still not working.
Maybe someone from Steve White's division can help - https://corporate.comcast.com/news-information/leadership-overview/steve-white
No looking for credit or refund - just would like voice to work on landline for full hour.
Thanks
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CCPhill
Silver Problem Solver
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11.2K Messages
2 y ago
Hi carolo2222, I have responded to your other post.
Thank you
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