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Skywalker2of5
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5 Messages

Tue, Oct 29, 2019 4:00 PM

Landline died after modem replacement

We replaced our modem in May or June with a new XFi modem and never checked the phone however about 2 weeks ago a friend was over and asked to use the phone, it didn't work so I figured the telephone port was bad. Went to xfinity showroom in Gaithersburg, md and swapped out the modem, activated it via the instructions, telephone is still dead. The phone worked before on the original modem, and we bought a new wired phone to check if it was the phone it didn't work either.

I've seen other threads on here about to provisioning of the telephone port. I called again tonight and could not get any satisfaction from the call center. All they want to do is send a tech out.

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2 y ago

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Skywalker2of5

New Poster

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5 Messages

2 y ago

Well tech came today, and he was able to make it work. Thanks to everyone who tried Tom help.

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Skywalker2of5

New Poster

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5 Messages

2 y ago

Yeah tried both ports same results on both.

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CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

Stupid question but are you putting the phone in port 1 and not one of the Ethernet ports (it wouldn’t be the first time)

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Skywalker2of5

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5 Messages

2 y ago

Good question.

@Skywalker2of5 wrote:

Yeah tried both ports same results on both.

 

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Skywalker2of5

New Poster

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5 Messages

2 y ago

Called 855-652-3446 to attempt to activate phone line and found it pretty much useless automated system that only wanted to confirm tech coming out. Earlier they tried to activate telephone jack and could not do it. Are there new XFi modems that Bad????

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bobhc

Valued Contributor

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141 Messages

2 y ago

@Skywalker2of5 wrote:

Called 855-652-3446 to attempt to activate phone line and found it pretty much useless automated system that only wanted to confirm tech coming out. Earlier they tried to activate telephone jack and could not do it. Are there new XFi modems that Bad????

Have you tried self activation ? If not:

Installation

  1. Unplug your old device from the coaxial outlet and plug your new gateway into that same outlet. 
  2. Connect the power connector to the new modem and electrical outlet.
  3. Connect the phone connector (RJ11) to the new modem (TEL1 port).
  4. Wait for the modem to come online. The lights on the modem will let you know when it is online. It may take a few minutes to connect the first time.
  5. Once the modem is online, connect your computer. Do not connect router if any at this point.

 

Activation

Before you start, make sure your account number and telephone number are readily available. This information can be found on your monthly statement or order confirmation e-mail.

 

  1. Open a web browser. You should automatically be directed to the XFINITY Activation page. If not, please go to www.xfinity.com/activate.
  2. Enter the account information and additional details for which you are asked via the webpage.
  3. After entering the appropriate information, activation will be complete.

If the online activation does not succeed, call customer support: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

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