Visitor
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2 Messages
Landline can not dial out. There is a dial tone and I can receive calls
I have two land lines with the same issue: I can not dial out. When dialing, I hear the dial tone, the phone dials the numbers, then I get the dial tone back again.
I can receive calls.
This started this evening after I called a customer support person about a different issue.
I suspect that it is a configuration problem with my account.
I have tried to get help through chat but have connected with 4 different agents who have all reset my modem which disconnects the chat and then they never reconnect. Very frustrating!!
3 hours of chatting and no resolution.
How can I fix this problem with the landline?
XfinitySheila
Official Employee
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779 Messages
1 year ago
Hi there! I'd love to help.
Please send me a private message with your name and address to get started.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
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user_d5d73b
Visitor
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2 Messages
1 year ago
The problem was resolved with a service call and a replacement cable modem.
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