Landline can not dial out. There is a dial tone and I can receive calls

I have two land lines with the same issue: I can not dial out. When dialing, I hear the dial tone, the phone dials the numbers, then I get the dial tone back again.

I can receive calls.

This started this evening after I called a customer support person about a different issue.

I suspect that it is a configuration problem with my account.

I have tried to get help through chat but have connected with 4 different agents who have all reset my modem which disconnects the chat and then they never reconnect. Very frustrating!!

3 hours of chatting and no resolution.

How can I fix this problem with the landline?

Responses

XfinitySheila

Official Employee

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870 Messages

2 years ago

Hi there! I'd love to help.

Please send me a private message with your name and address to get started.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

0

U

user_d5d73b

Visitor

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2 Messages

2 years ago

The problem was resolved with a service call and a replacement cable modem.

1

0

Hey there, @user_d5d73b, I am happy to hear the issue has been resolved. If you have any questions or concerns please feel free to reach back out at anytime. We are available through our Xfinity Forums 24/7.

I no longer work for Comcast.

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2 years ago

0

Home Phone Service & Equipment

user_d5d73b

Landline can not dial out. There is a dial tone and I can receive calls

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