Visitor
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2 Messages
landline calls drop randomly
We've experienced this problem for weeks. Phone calls through the landline drop in the middle --- some happened in a few minutes into the calls, and some took longer.
We've replace the phone set to a different model, and the problem remains. We've also checked this web page https://www.xfinity.com/support/articles/troubleshooting-xfinity-voice, and made sure we follow all the suggestions.
Perhaps we need a new Gateway?
XfinityChelseaB
Official Employee
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2.6K Messages
23 days ago
Hello @user_vkb5jp, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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