2 Messages
landline calls disconnecting and cable not working after new modem installed by xfinity
My 96 yr old legally blind mom has been having multiple issues with both her cable & landline phone ever since a new modem was installed by xfinity. If she is on the phone for roughly 6 1/2 minutes the call will just disconnect. After she calls me back I am able to talk as long as needed. She has a second phone that will disconnect after 29 minutes. Would love to be able to find a fix for this. Also the cable in her bedroom rarely works. I can sometimes get it to work if I restart everything remotely but it's ridiculous that this has to be done daily!
XfinityShawn
Official Employee
•
1.8K Messages
10 months ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_gqxo2j
2 Messages
10 months ago
I have fixed the landline problem by disconnecting multi phone jackline splitter (had to get rid of one of her cordless phones) & plugging her 2nd phone directly into the modem. Also I plugged the modem directly into a wall plug ( it was plugged into a multi plug adapter). Also, the phone where she talks for longer than 30 min I plugged into Tel 1 slot, otherwise calls would disconnect after 29 min.
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