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Visitor

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2 Messages

Wednesday, December 28th, 2022 7:20 PM

Landline calls cannot be answered

My landline rings but when I pick up the phone I hear nothing and the caller hears nothing. Have had this problem for at least a year. Have reset modem numerous times. 

A traditional phone plugged in to a Jack does not seem to have this issue. Please advise. 

Official Employee

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394 Messages

27 days ago

Hi there @user_090f02 Thanks for taking the time out of your day to reach out to Xfinity on Forums! We are truly sorry you are having issues with your landline and would like to get this resolved for you asap. With your landline, is it plugged directly to the back of the modem or do you have the phone plugged into the jack?

Visitor

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1 Message

@XfinityDevinC​ 

it is plugged into router

Official Employee

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328 Messages

Thank you, @linshadoe. If you need assistance with your services please create a separate post so we can properly address your concerns. We appreciate you following our guidelines. :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

27 days ago

It’s plugged into a Jack. After 90 minutes with agents on live chat, my problem was fixed remotely by a Comcast employee who said our calls were being forwarded to another random number because of a glitch. 

Official Employee

 • 

224 Messages

@user_090f02

 

We apologize for the inconvenience, but I'm glad your issue has been fixed. If you require additional help please feel free to reach back out to us.

 

Happy New Year!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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