Hello @lyngal28, thank you for taking the time to leave a post. Sorry to hear that the names of callers aren’t showing up on your caller ID. I can understand how frustrating that must be when you want to know who’s calling before you answer. Were the caller names showing up correctly before? Also, does this seem to happen with every call, or is it happening intermittently?
@lyngal28, thank you for the details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityMarshante
Official Employee
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1.2K Messages
1 hour ago
Hello @lyngal28, thank you for taking the time to leave a post. Sorry to hear that the names of callers aren’t showing up on your caller ID. I can understand how frustrating that must be when you want to know who’s calling before you answer. Were the caller names showing up correctly before? Also, does this seem to happen with every call, or is it happening intermittently?
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