Visitor
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1 Message
LAND LINE
I AM NOT GETTING A DIAL TONE.. ALSO MY MODEM IS FEELING VERY WARM. I HAVE RESTARTED THE MODEM SEVERAL TIMES TO NO AVAIL. THIS HAPPENED SEVERAL TIMES EARLIER THIS WEEK AND RESTARTING HELPED = BUT NOT TODAY
Visitor
•
1 Message
I AM NOT GETTING A DIAL TONE.. ALSO MY MODEM IS FEELING VERY WARM. I HAVE RESTARTED THE MODEM SEVERAL TIMES TO NO AVAIL. THIS HAPPENED SEVERAL TIMES EARLIER THIS WEEK AND RESTARTING HELPED = BUT NOT TODAY
XfinityLinda
Official Employee
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2.7K Messages
4 hours ago
We appreciate you taking the time to connect with us about the issues with your Xfinity Voice service, @Principal1. We're happy to help.
To troubleshoot your Xfinity Voice service, follow these steps:
1. Ensure all phones are on the hook and cordless phone batteries are charged.
2. Test different jacks by plugging a working corded phone into them.
3. For no dial tone, connect the phone directly to the Xfinity wireless gateway.
4. If you can't receive calls, check if the ringer is on and verify that Call Forwarding is not activated.
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