If your landline isn't working after restarting the box, the issue could be with the phone line itself, the phone jack, or even a problem with other devices sharing the line like a modem or fax machine; try these steps to troubleshoot:
Basic Checks:
Check connections:
Ensure your phone is securely plugged into the wall jack and that the phone cord is properly connected to both the phone and the jack.
Try a different phone:
Plug a different phone into the same jack to see if the problem persists with the phone itself.
Check for dial tone:
Pick up the phone and listen for a dial tone. If there's no dial tone, the problem is likely with the line itself.
Investigating the Line:
Check other jacks: Try plugging your phone into a different wall jack in your house to see if the issue is with a specific jack.
Check for damage: Look for any visible damage to the phone cord or the wall jack.
Disconnect other devices: If you have a modem or fax machine connected to the same line, unplug them temporarily to see if they are causing interference.
Hello, @user_l5nxel! Thank you for taking the time to visit our Xfinity Community Forum and for creating a post with your landline phone concerns. I'm sorry to hear about the trouble you were having, and I'd love to see what we can do to help! Did the troubleshooting tips shared by one of our Problem Solvers yesterday help? If you still need our assistance, don't worry. Our Digital Care Team is awesome to work with because we'll do everything we can to review and resolve issues quickly, and we remain here to provide you with the support you need :)
MikeB39A
Problem Solver
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5 days ago
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XfinitySara
Official Employee
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Hello, @user_l5nxel! Thank you for taking the time to visit our Xfinity Community Forum and for creating a post with your landline phone concerns. I'm sorry to hear about the trouble you were having, and I'd love to see what we can do to help! Did the troubleshooting tips shared by one of our Problem Solvers yesterday help? If you still need our assistance, don't worry. Our Digital Care Team is awesome to work with because we'll do everything we can to review and resolve issues quickly, and we remain here to provide you with the support you need :)
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