Visitor
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1 Message
land line not fully functioning
Calls come in and when we answer no one is there. Folks tell us when they call us they are giving a message that the number is not accessible or they leave a message which we never get
Visitor
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1 Message
Calls come in and when we answer no one is there. Folks tell us when they call us they are giving a message that the number is not accessible or they leave a message which we never get
XfinityAdrienne
Official Employee
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1.9K Messages
7 hours ago
Good Morning, @user_rmmmgm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your phone number, that is certainly not what we want for our customers. I would be more than happy to dive into troubleshooting with you directly. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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117.8K Messages
7 hours ago
Concern moved here to the Xfinity Voice help section.
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