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StrahdOmega
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Conversationalist

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14 Messages

Tuesday, October 24th, 2023 6:43 PM

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Lan line

Most people are telling me that they are having a hard time hearing me when I am on my home phone. I have no trouble hearing them and my phone is working fine. I do not know how to trouble shoot this issue or if I can from my end. The only help I have seen online is to restart the modem. This problem has been going on for months and the modem has been restarted several times.

Thank you

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11 months ago

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XfinityAnthonyT

Official Employee

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11 months ago

Hey there, that could, and likely is the phone that you are actually using and not the gateway. How old is your handset?

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StrahdOmega

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14 Messages

I believe the handset is only 5 or 6 years old.

11 months ago

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XfinityAnthonyT

Official Employee

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1K Messages

Yes it is likely the mic in your handset or the antenna that is causing the issue. Let us know if that works!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

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XfinityAnthonyT

Official Employee

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1K Messages

11 months ago

That is fairly old. Do you have another handset you could try? I am confident that is the issue.

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StrahdOmega

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14 Messages

You think that even though I can hear everyone fine that it could still be the handset? I don't  have another one to try but I could buy one. I am sure they are not expensive. I will try that. Thank you for your help.

11 months ago

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