Chiom's profile

New Poster

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2 Messages

Wed, Apr 8, 2020 10:00 AM

I was deceived by a rep

I called xfinity in January to transfer my mobile services and the rep pitched sales of home phone for unlimited international calls to me. He told me I can use the home phone for unlimited international calls. I asked him specifically about my country he said its included. I got the home phone for $10 a month only for me to get a charge of $569.22 on my credit card. The agent I spoke to went through the transcript and the rep did not make a note of our conversation.
I have been with xfinity for four years and never owed. I had no use for home phone as I live alone. I got it because I was told I could use it for international calls.
They are just explaining to me now the unlimited calls are for select countries and my country is not included.
This is deception of highest order and I will not pay for being lied to.
I was deceived and I want my money back.

Responses

bald271

Regular Contributor

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179 Messages

1 y ago

Reverse the charge with credit-card bank.   Call comcast at your convenience or wait for them to call you to adjust your service/cost downwards so it meets your approval.   If you have TV consider the free HD-DTAs that you get with limited-basic/choice-tv service-level.     

 

There is no need to pay more than $0.00 (zero point zero) for voice-calls anywhere on earth.      You don't even need phone-number(s) to do it - can use email addresses instead.    You can do audio-only or video too.     It's always free with facetime or skype or google-duo (if the data is going over an unmetered or free/already-paid internet connection.) 

New Poster

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2 Messages

1 y ago

Thank you.

Visitor

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1 Message

8 d ago

I contacted customer service to make changes in my TV plan.  While speaking with the customer service rep, Tori, she advised me of the mobile phone plans.  Tori stated if I left my carrier and switched my 4 lines to Xfinity, I would receive a debit card with $600.00.  This never transpired.  I do not believe Xfinity had any such rewards program.  Furthermore, I asked for three new phones and a sin card for a I phone 7.  I gave Tori all the required information and Tori stated the I phone 7 was compatible and will send a sim card.   Said sim card arrived and I could not get the I phone to function. 

 I called customer service, they stated to take it a local Xfinity store for assistance.  I waited in line for 3 hours.  The store rep stated the I phone 7 was obsolete and Xfinity could not support the phone.  A upgrade was needed.

I called customer service again and spoke with Santiago, I explained the situation with him.  I then asked Santiago if I could simply send the sim card back and get a free phone for the line associated with the I phone.  Santiago said, “No.”  Santiago further stated, because I already transfer said line I did not qualify for a new phone.  I asked Santiago to transfer me to a rep with greater authority.

I was transfer to the “advance customer service.”  As I explained my issued with a male rep., he hung up and me.

I am very displeased with the lies and lack of customer service from my experience this past weekend with Xfinity.  Please respond with your thoughts and concerns for this matter.

 

Official Employee

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202 Messages

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