U

Visitor

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1 Message

Mon, Sep 13, 2021 2:47 PM

I need to talk to some one asp

hi i need to talk to some one due to me been working from home i need to add a phone line asp  can some one please call me and also I need to know some stuff about my account 

thank you 

Responses

Official Employee

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353 Messages

6 d ago

Thank you for reaching out to our community here @user_d7a9d3. Were you still needing assistance with getting a phone line added and everything? If so, we'd love to help! Feel free to send us a PM at anytime. 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

Visitor

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1 Message

5 d ago

I recently got a new modem..(.CM MAC[Edited: "Personal Information"] AND  S/N282623018 ) FROM YOUR JENSEN BEACH OFFICE.   THIS MODEN HAS TWO TELEPHONE PORTS. BOTH SHOULD BE WORKING ; THE LOWER ONE IS NOT CAUSING TWO HOUSE PHONES TO BE UNUSABLE.  I CANNOT GET TO TALK TO A COMCAST PERSON. I WANT THE PROBLEM FIXED!!! PLEASE, CALL ME  ON [Edited: "Personal Information"] ( THE ONLY WORKING LINE) AND HAVE THE PROBLEM FIXED, PRONTO!!    A QUICK RESPONSE FROM YOU WILL BE GREATLY APPRECIATED.   THANKS. 

(edited)

Official Employee

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311 Messages

Greetings, @user_c6e1ed! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your modem, but you have definitely come to the right place for assistance.

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

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