I need to have my new model model xb8-t voice port acivated, so that my land line phones will get a dial tone.

Good Morning, @user_JBS82 I’m so sorry for the frustration you’ve been dealing with, that’s definitely not the experience you should have, especially when you’re trying to get your voice service up and running on a brand-new modem. I appreciate you sharing those details about the TEL1 port and the steps you’ve already tried. Since it’s been a few days, I wanted to check in, are you still having trouble getting a dial tone on your Xfinity Voice service? If so, let’s take a closer look together and make sure that port gets properly activated so everything is working the way it should. I’ve got your back on this! 💙