I need to have my new model model xb8-t voice port acivated, so that my land line phones will get a dial tone.

Thank you for the update, @user_JBS82 ! I'm glad to hear the issue has been resolved. I do apologize for the inconvenience and frustration you experienced. I completely understand your concern, especially since it took a support agent and a technician working together to identify that the voice port needed to be activated. Your feedback is valuable, and I can certainly see why you would expect replacement gateways to arrive fully configured and ready to support all subscribed services. I'm happy to hear everything is now working properly. Is there anything else I can assist you with regarding your account or services today? 😊💙