user_cb0372 Hello, and thank you for reaching out through our Xfinity Community Forums. I can understand how frustrating it would be to have your internet restored but still be without phone service. I'd be happy to take a closer look and see what options we have to get this resolved. Please send me a direct message with your full name and service address, and I'll review the account and the recent work that was completed. From there, I can help determine the next best steps to get your voice service working again.
I look forward to assisting you!
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
XfinityChristy
Official Employee
•
3.1K Messages
14 hours ago
I look forward to assisting you!
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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