user_jer3x0 Hello there! Thank you for reaching out for assistance with your phone services from our Xfinity Forums Team. I'm happy to help you get your 2nd line figured out. Before we dive in, can you please share any troubleshooting steps you have tried on your end? Additionally, is the phone ringing on the callers side?
user_isu7ai Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityKassie
Official Employee
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1.8K Messages
25 days ago
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user_isu7ai
Visitor
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1 Message
24 days ago
Internet is working fine. I have no dial tone when I call in goes immediately to voice mail. Reset modem plugged standalone phone in no dial tone
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