Thursday, November 16th, 2023 12:24 AM


i get calls but the caller can't hear me

Recently started.  I can receive calls but the caller is not able to hear me.  Another example: I dial a doctor office and need to select a number prompt to to switched to let's say "schedule a new appointment hit #1", and i hit 1 on the phone but it doesn't connect.  HELP! 

Date:  November 15, 2023. 

Official Employee


1.1K Messages

8 months ago

Hello @user_yk4lpf, thanks for reaching out for help with your phone service. This definitely sounds like a frusterating situation and our team is here to help! 

By chance have you tried any troubleshooting steps provided in the Xifnity app, or tried things like rebooting your modem and checking your connections? Also, does this happen on all calls or does it seem sporadic? 

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