user_9yo99w Thank you so much for reaching out! Unfortunately, there are a good amount of restrictions for providing PII through social style platforms. Getting the phone number is an easy process, but would require for you to touch base with our traditional phone support due to the authentication and these security protocols. 1-800-XFINITY (1-800-934-6489).
If you are able to call out with your landline, a call to 1/800/444/4444 (MCI customer service) will announce the number you are calling from.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
I have an extensive background in internet security- with the fact that my WiFi name password were not synced and my doorbell offline (installed myself) - I noticed there were “flags” so I unplugged - restated and now I can’t remember my admin username/password help!
Hello @user_efhdr5, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Here is how to Log In to the Admin Tool.
With a laptop, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at http://10.0.0.1. If you’ve already changed your Admin Tool ID and password, log in with your information. Then go to the steps to change your network name and password. Pro tip: This username and password aren’t the same as your WiFi name and password. If you haven’t changed the username and password, log in with: Username: admin Password: password If you changed your ID or password but don't remember it, you can do a factory reset.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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108.4K Messages
6 months ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section for assistance.
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XfinityThomasB
Official Employee
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1.6K Messages
6 months ago
user_9yo99w Thank you so much for reaching out! Unfortunately, there are a good amount of restrictions for providing PII through social style platforms. Getting the phone number is an easy process, but would require for you to touch base with our traditional phone support due to the authentication and these security protocols. 1-800-XFINITY (1-800-934-6489).
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BruceW
Gold Problem Solver
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26.2K Messages
6 months ago
If you are able to call out with your landline, a call to 1/800/444/4444 (MCI customer service) will announce the number you are calling from.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_efhdr5
2 Messages
7 days ago
I am on Admin but I forgot my username/password
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user_efhdr5
2 Messages
7 days ago
I have an extensive background in internet security- with the fact that my WiFi name password were not synced and my doorbell offline (installed myself) - I noticed there were “flags” so I unplugged - restated and now I can’t remember my admin username/password help!
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