bingol1's profile

Regular Visitor


4 Messages

Sat, Apr 3, 2021 12:17 AM

How to disable operator assistance on my phone

How do I disable operator assistance calls being made on my phone?  They cost too much.



Official Employee


136 Messages

1 m ago

Hello, @bingol1! Thank you for reaching out. That is a great question. The option to block operator assistance can vary by region, and I will need to research your account further. I know the charges can add up, but you can learn about the Directory Assistance and Operator Services Exemption by clicking this link This is a great option for those who qualify.


To help, I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

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