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user_1ea984
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Originator

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4 Messages

Saturday, December 18th, 2021 7:34 PM

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How to change the number of rings before going to voice mail

How do I change the number of rings before going to voicemail. I spoke with customer service that claimed to have fixed the problem. However it is still not showing up under my Advanced Call Forwarding tab.

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3 years ago

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ccRuben

Retired Employee

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729 Messages

3 years ago

Hello, @user_1ea984  here are the steps on how to change the rings before Voicemail. 

 

  1. Go to https://comca.st/32luKp0 and click the Menu button. Menu button.
  2. Select the Voice icon in the drop-down list.
  3. Log in using your Xfinity ID or email and password.
  4. Ensure you are on the Voice tab.
  5. Click the Settings icon The settings cog icon in the upper-right corner of the page and click on Settings.
  6. Click on Call Forwarding or Advanced Call Forwarding.
  7. Click the drop down under Rings to select the number of rings before voice

Please let me know if that helps. Thank you! 

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