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user_1ea984
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Originator

Visitor

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4 Messages

Saturday, December 18th, 2021 7:34 PM

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How to change the number of rings before going to voice mail

How do I change the number of rings before going to voicemail. I spoke with customer service that claimed to have fixed the problem. However it is still not showing up under my Advanced Call Forwarding tab.

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3 years ago

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ccRuben

Retired Employee

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729 Messages

3 years ago

Hello, @user_1ea984  here are the steps on how to change the rings before Voicemail. 

 

  1. Go to https://comca.st/32luKp0 and click the Menu button. Menu button.
  2. Select the Voice icon in the drop-down list.
  3. Log in using your Xfinity ID or email and password.
  4. Ensure you are on the Voice tab.
  5. Click the Settings icon The settings cog icon in the upper-right corner of the page and click on Settings.
  6. Click on Call Forwarding or Advanced Call Forwarding.
  7. Click the drop down under Rings to select the number of rings before voice

Please let me know if that helps. Thank you! 

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user_1ea984

Visitor

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4 Messages

@XfinityRuben

Hi Ruben,

Nope still not working. I followed all the steps and when I get to Advanced Call Forwarding. There is no drop down menu.

3 years ago

0

XfinityVianney

Official Employee

 • 

1.8K Messages

Hello, @user_1ea984. I see you tried with our team directly, and you tried to update the settings as well with no changes. I can certainly help take a look on my end. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_1ea984

Visitor

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4 Messages

I can't find any chat icon where is it?

3 years ago

0

XfinityVianney

Official Employee

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1.8K Messages

You should see three options on the top right of the forums page. There is message icon (direct message), a bell icon (notifications), and your profile icon (general profile settings.) You should click the message icon (looks like a chat bubble) to get started. You will be directed to the direct messages for your profile. There you will find a icon that looks like a pencil inside of a square next to "Conversations." You will click this icon and then search for "Xfinity Support" when you see "To: Type the name of a person." Let me know if that helps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_1ea984

Visitor

 • 

4 Messages

Yep sent a message to Xfinity Support waiting for a reply

3 years ago

0

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