Visitor

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Saturday, June 28th, 2025

House phone do not work

House phone do not work 

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Official Employee

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290 Messages

28 days ago

Hello @user_0ay5vx, Thank you for taking the time to leave a post. Sorry to hear that you are having issues with your home phone. Can you elaborate more on the issue with your home phone. Do you have a dial tone, but can't make calls or receive them? No dial tone? 

Visitor

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1 Message

There is no dial tone. I cannot make or receive calls . Message on phone says check tel line

Official Employee

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290 Messages

Thank you for that information @user_rduzd5. Are you using a cordless phone or a corded phone? Is the phone connected directly to the modem in TEL 1 or into a phone jack on the wall? 

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Visitor

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2 Messages

@XfinityMarshante​ We have a dial tone and can call out, but calls coming in go straight to voicemail . We also hear the phone clicking in the receiver.

Visitor

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2 Messages

@XfinityMarshante​ the phone one is a cordless tapped to the modem.

Official Employee

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1.5K Messages

 

user_oewrkr hello, are you still having issues with your phone?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

9 days ago

phone  not working, cannot call or get calls

Official Employee

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2.2K Messages

Hi there, @user_27nf4j I'm sorry to hear that you are not able to call or get calls from your home phone. It's been a few days since you last posted.  Are you still having trouble making or receiving calls?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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