myfaxhelp's profile
myfaxhelp
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Regular Visitor

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6 Messages

Tue, Apr 7, 2020 9:00 AM

hooking up fax line

we just purchased a HP printer, scan, copy, fax machine.

How do I hook that up to the modem?  we do not have the telephone hook-up in the wall.

thanks for a speedy reply 🙂

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Accepted Solution

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

I hate to break it to you but that model doesn’t have phone ports. Are you trying to plug your phone into one of the Ethernet port

https://www.downloads.netgear.com/files/GDC/C6300/C6300_UM_15oct14.pdf
CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

If you have phone service it’s straight to the Tel 1 port. What modem do you have?
myfaxhelp

Regular Visitor

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6 Messages

1 y ago

I have a Netgear C6300

 

I plugged a phone directly into that port and do not have a dial tone - it ays "check tel line"  on the phone itself.

myfaxhelp

Regular Visitor

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6 Messages

1 y ago

wow... I guess I was.

 

Ok - I'll figure out something else.

 

Thank you so much!

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

There are other Netgear models out there that are compatible and have phone service(ports) too. They will have a V in the model name
BruceW

Gold Problem Solver

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22.4K Messages

1 y ago


@myfaxhelp wrote: ... Ok - I'll figure out something else. ...

Comcast's http://mydeviceinfo.xfinity.com/ lists the approved retail devices for your speed tier and services. Be sure to select the "Voice/Telephone enabled" checkbox.

myfaxhelp

Regular Visitor

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6 Messages

1 y ago

how about a XB6-T modem?  It's a comcast modem

 

BruceW

Gold Problem Solver

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22.4K Messages

1 y ago


@myfaxhelp wrote: how about a XB6-T modem?  It's a comcast modem

All Comcast gateway devices have phone jacks, including the XB6. See https://www.xfinity.com/support/articles/broadband-gateways-userguides.

myfaxhelp

Regular Visitor

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6 Messages

1 y ago

my phone line works, but not the fax... do I need both hooked up to work and does it matter which line I put the fax into??  it is actually a printer, scanner, copier, fax machine.

thanks again

 

BruceW

Gold Problem Solver

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22.4K Messages

1 y ago


@myfaxhelp wrote: my phone line works, but not the fax...

"Doesn't work" is kinda vague. What is the problem exactly? No dial tone? Can't break dial tone? Can dial, but call doesn't go though? Fax doesn't answer?

 

Please describe the problem in as much detail as possible, and include the model number of the printer/scanner/copier/fax machine.

 


... do I need both hooked up to work and does it matter which line I put the fax into?? ...

Whichever device you have hooked up should work, and normally if you only have 1 line of phone service, it will come through the jack labeled "Tel#1" or similar.

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