U

Visitor

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1 Message

Monday, August 8th, 2022 12:29 AM

Home phone

When will my phone be activated 

EG

Expert

 • 

97.5K Messages

6 months ago

The concern is not "Xfinity App" help related. Thread moved here to the proper help section for assistance. 

(edited)

Official Employee

 • 

451 Messages

6 months ago

@user_a4087b - Thank you for choosing Xfinty! You've reached the right team for help. Let's take a closer look and review your home phone and account details together. Could you please send our team a message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Visitor

 • 

1 Message

9 days ago

no diel tone on home phone

Official Employee

 • 

403 Messages

Thank you for getting back out to us @user_52239c. Are you still experiencing issues with no dial tome on your home phone? If so, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary.

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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