Visitor
•
7 Messages
Home phone setup issue
I recently added home phone service to my plan. I went to Walmart and bought a compatible phone. I followed the general directions and plugged the cord into the phone, and the other end into my Xfinity router (TEL 1). I restarted my router, and have no dial tone.
XfinityBenny
Official Employee
•
1.5K Messages
5 hours ago
u/user_zaoq1v Thanks for adding a post to the community. We can make sure the phone service works successfully. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
2
0