U

Visitor

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2 Messages

Wed, Oct 6, 2021 9:14 PM

Home phone service has been turned off without authorization or notification to us!!!

Our home phone service which we have had for over 20 years with Comcast has been turned off.  We contacted Comcast when we discovered our phones service had been turned off this morning. when we contacted various Comcast reps/robots/more reps etc....we were informed that our phone service has been switched to another provider.

We have not  changed our phone service!  Somehow Comcast insists that we made the change, WE DID NOT!!!!  In our attempts to convince them  to give us our phone service back, we were informed that in order to do that, we would have to sign a NEW & more expensive CONTRACT . Our current contract is for 24 months and is in force for another full year!  We will NOT sign a new more expensive one.  We have informed them that it is a Comcast problem, some sort of error on their part which caused us to lose our phone service ,and we know nothing about  any changes made......there are only 2 of us at home and neither of us has done anything or made any changes to our Comcast phone service!  Comcast refuses to take responsibility for what is, obviously, an error on their part.  Their customer service is beyond horrible!   We have spoken to so many people, been shunted back and forth among representatives, and still we have no phone service for our landline.  We are furious!  At this point, it seems a letter to the Palm Beach Post and our attorney will be necessary.

Accepted Solution

Visitor

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2 Messages

1 m ago

Many thanks for your interest and efforts.  We believe that we have a solution re. Xfinity's unauthorized removal of our phone service which is still under existing contract.  We notified the Corporate Office as well as the FCC, and it "appears" that their error re. our contract, phone etc. has been resolved. 

We appreciate your assistance.

thank you again,

XfinityJoeB

Official Employee

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6.9K Messages

Thanks for the reply, user_c99e77. We glad your issue has been resolved! Please let us know if you need any other assistance. 

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Official Employee

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3.1K Messages

2 m ago

Hello, @user_c99e77! I'm glad you chose to reach out to us here on the Xfinity Forums for support.

 

I'm so sorry to hear this has happened with your phone number/service and I would love to take a closer look to see what we can do to make this right and get you re-connected. Please send us a Direct Message with your first and last name as well as your service address so we can assist.

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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