Home phone service has been turned off without authorization or notification to us!!!

Our home phone service which we have had for over 20 years with Comcast has been turned off.  We contacted Comcast when we discovered our phones service had been turned off this morning. when we contacted various Comcast reps/robots/more reps etc....we were informed that our phone service has been switched to another provider.

We have not  changed our phone service!  Somehow Comcast insists that we made the change, WE DID NOT!!!!  In our attempts to convince them  to give us our phone service back, we were informed that in order to do that, we would have to sign a NEW & more expensive CONTRACT . Our current contract is for 24 months and is in force for another full year!  We will NOT sign a new more expensive one.  We have informed them that it is a Comcast problem, some sort of error on their part which caused us to lose our phone service ,and we know nothing about  any changes made......there are only 2 of us at home and neither of us has done anything or made any changes to our Comcast phone service!  Comcast refuses to take responsibility for what is, obviously, an error on their part.  Their customer service is beyond horrible!   We have spoken to so many people, been shunted back and forth among representatives, and still we have no phone service for our landline.  We are furious!  At this point, it seems a letter to the Palm Beach Post and our attorney will be necessary.