Since we got new modem our home phone has not worked
You need to setup and activate a new modem in the correct order. See this procedure from a previous message
Installation
Unplug your old device from the coaxial outlet and plug your new gateway into that same outlet.
Connect the power connector to the new modem and electrical outlet.
Connect the phone connector (RJ11) to the new modem (TEL1 port).
Wait for the modem to come online. The lights on the modem will let you know when it is online. It may take a few minutes to connect the first time.
Once the modem is online, connect your computer.
Activation
Before you start, make sure your account number and telephone number are readily available. This information can be found on your monthly statement or order confirmation e-mail.
Open a web browser. You should automatically be directed to the XFINITY Activation page. If not, please go to www.xfinity.com/activate.
Enter the account information and additional details for which you are asked via the webpage.
After entering the appropriate information, activation will be complete.
If the online activation does not succeed, call customer support: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
Welcome to the Xfinity Forums. Sorry for the experience you're having. I'd be more than happy to help troubleshoot your phone issues. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
bobhc
Valued Contributor
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141 Messages
2 y ago
Installation
Activation
Before you start, make sure your account number and telephone number are readily available. This information can be found on your monthly statement or order confirmation e-mail.
If the online activation does not succeed, call customer support: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
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jennd9999
New Poster
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2 Messages
2 y ago
Your directions worked. Thank you so much.
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bobhc
Valued Contributor
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141 Messages
2 y ago
Glad it worked out. Thanks for the up vote.
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ronelliottphr
New Poster
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1 Message
2 y ago
My home telephone line is not working. Keep getting message stating line in use
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ComcastChe
Official Employee
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6.1K Messages
2 y ago
Hi @ronelliottphr,
Welcome to the Xfinity Forums. Sorry for the experience you're having. I'd be more than happy to help troubleshoot your phone issues. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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