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user_879340
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Tuesday, December 17th, 2024 1:53 PM

home phone goes straight to VM

Also see post about email not connecting. Home phone goes straight to voice mail. Outgoing calls work, but incoming do not.

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9 days ago

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MikeB39A

Problem Solver

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619 Messages

1 month ago

If your home phone goes straight to voicemail without ringing, it usually means that call forwarding is activated on your phone line; this setting automatically redirects all incoming calls to your voicemail instead of ringing your phone first. 

Other possible reasons include:
  • Low ringer volume: Check if your phone's ringer volume is turned down too low.
  • Faulty phone connection: Ensure the phone is properly plugged in and the cord isn't damaged.

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XfinityAdrienne

Official Employee

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1.1K Messages

Thank you so much for sharing those details for troubleshooting the Home Phone issue, @MikeB39A! We would recommend following the steps here @user_879340 to make sure the call forwarding feature is fully deactivated. Please let us know if you have any further troubles after attempting those steps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

user_1xsw32

1 Message

@XfinityAdrienne​ I've tried all of these remedies and spent an hour with X Rep and they cannot fix the problem  It's not call forwarding as i checked each step of that, not my home phone as I disconnected it and plugged a new phone up, rebooted the gateway 4 time by removing power cord.  I've read many forums and this seems to be a widespread problem, and today, X is not answering their phone...!

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11 days ago

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XfinityChristy

Official Employee

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1.7K Messages

 

user_1xsw32 I am sorry that you are still encountering an issue with this feater. I would be happy to take a closer look with you. To get started, can you please send a direct message with your full name and address? 
 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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