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DocZ
Expressive Exchange
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31 Messages

Friday, November 22nd, 2024 8:29 PM

Help with xfinity Voice voice mail

We are able to send and receive calls.  When I go to "voice" "voicemail" or call history the page has the wrong number ---not ours. We are getting no history or voicemail.

This is not something I can change by myself. All the AI assistant or text reps try to help me with Xfinity mobile which we don't have.  How can I get to someone to explain this?

Question

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Updated 

5 months ago

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Accepted Solution

XfinityBenjaminM

Official Employee

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2K Messages

5 months ago

 

DocZ Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and get it fixed. Please send us a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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