2 Messages

Saturday, May 20th, 2023 5:16 AM


Having trouble ordering Voice

I tried to order Voice the other day, but the checkout process didn't complete. Today I got an email to 'complete your order', but when I log in, nothing is in my cart.

If I try to add it, I get the message 'working on your offer' and then the message goes away and nothing is in my cart.

I've tried everything I can think of: clearing cache and cookies, allowing all cookies on xfinity sites; tried incognito mode, tried using Chrome, Firefox, Edge, Android tablet. 

Same result in all of them - can't add Voice to cart.

Official Employee


493 Messages

20 days ago

Hi there, @user_46c405. Thank you very much for reaching out to us via our Forums. We can definitely take a look at your request and assist you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a direct message:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message


Official Employee


6.9K Messages

17 days ago

@user_46c405, I appreciate you for taking the time to reach out, so we could both figure out why you were receiving this error. In your case, we learned, it was because you have Internet Essentials, and you have to call them directly at 844-963-0272 to get the service added. If you need anything in the future, don't hesitate to reach out. Take care! 

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