Visitor
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2 Messages
Get old xfinity land line phone number back! Its been 3 months of the runaround.
I started this new account in June because I was told we could get better pricing by cancelling our old account and starting as a new customer, but I was promised our landline phone number would transfer over. It has been 3 months and me talking to at least 5 representatives, spending hours on the phone, chat or in-store trying to get my phone number back. I even had it show up last month as processing and then went away again to a new phone number I do not want. The whole point of this was to keep the number. On top of that, I have had no dial tone on my phone number the whole time, so I'm paying every month for a service I'm not getting at all. Even yesterday I was told the issue was fixed after over an hour on chat and I still have seen no update in my account even to say a transfer is in progress. I want my old phone number back! This has been exhausting.
user_vt1qqi
Visitor
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2 Messages
2 days ago
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XfinityMelinda
Official Employee
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309 Messages
2 hours ago
Hello @user_vt1qqi, and thank you for posting on our Xfinity Community Forum. I apologize hearing about the difficulties you've experienced over the past few months. I understand how frustrating it must be, especially when keeping your original phone number was so important.
You've reached the right team for help.❤️ We'd like to take a closer look at your accounts and the status of the number transfer. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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