gbednar12's profile

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Friday, October 18th, 2024 12:53 PM

fax machine giving errors when trying to send

Recently I upgraded to the newest xfinity modem. Since then, I have had problems sending faxes. My machine is continually giving me a communication error. Again, this did not start happening until I installed the new modem. (note: I swapped out the modem for a second same new model and it didn't work either). I use a fax quite a bit for work and this has become a huge problem for me. I have gone through the xfinity troubleshooting and changed all of my fax setting accordingly and this does not make a difference. Other things I have tried: Swapped out fax with another machine, new modem, new phone cord, swapped power source to a different outlet. Still giving communication error with different machine. I have tried sending a fax to the same number from my actual office and it goes through no problem. Just not working at home using my Xfinity service. Please help!

Official Employee

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1.4K Messages

23 days ago

 

gbednar12 lets take a closer look at your connecion. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

 

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