U

Visitor

 • 

1 Message

Wed, Oct 27, 2021 2:46 PM

Extreme Static on my voice line.

I have been experiencing loud static on my residential voice line for the past two weeks and a Comcast technician was dispatched to come onsite to troubleshoot the issue and after trying multiple options he determined that the issue resides at the tap near the road or the at the AT&T Node. I would like to know when somebody will be out to repair this issue as well as my reimbursement for not having service during this period?

Official Employee

 • 

802 Messages

3 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely understand the concern if you aren't able to use your phone due to the static. I would love to look into this further. Please send us a direct message to "Xfinity Support".

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

New to the Community?

Start Here