Error when attempting to do Basic Call Forwarding on a landline phone

Thanks for letting us know you are also unable to forward calls, @user_g1fzcp! Are you also trying to set up call forwarding through voicemail or are you going through your account settings to set up call forwarding?

Did you resolve this issue? I am having the same problem.  Thank you

I was trying to set up a new call forwarding number. This is the first time I tried to use call forwarding for this number. Hope that clarifies. Hope I get it solution.

Thanks for confirming this for us, user_cikxio! How you forward calls depends on your Xfinity Voice subscription — in general, you can use your home phone or go online. Have you tried signing into the XFINITY voice call forward settings using your XFINITY ID and password to forward calls? 

Yes, I signed into voice call forward settings and that is where I saw the error message. 

@user_cikxio, we would be happy to look into this error for you in further detail. Please send us a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

@user_wesilt​