kim1157's profile



1 Message

Sun, May 16, 2021 3:35 PM


[edited out identifying information in post title]

We had an issue with our phone and they changed our number without telling us how do I get my number back

Official Employee


312 Messages

6 m ago

Hello @kim1157! Thank you for your patience while waiting for help! I am sorry to hear about your phone number being changed and want to look into this right away for you!


So we can assist you, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page.

 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message


We look forward to getting this resolved for you. 



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