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Visitor

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2 Messages

Sun, Oct 10, 2021 8:00 PM

dropping landline calls

I have a set of 4 cordless phones with a base station that have been behaving well for nearly 4 years.  Over the past 3-4 weeks, there have been an increasing number of times that calls have been dropped - no warning, just disconnected.  Sometimes I could have long (>30 min) discussions no problem; other times I would get dropped within a few minutes so I would switch to using my cell phone.  I thought it was a problem with my handsets.    Today,  the connection dropped even before I could leave a message, and the 'phone 1' light on the router barely looks lit, so now I'm thinking it is xfinity and not my phone sets..

So far my Internet and TV/Cable seem unaffected.  What do I start to correct the phone?

Official Employee

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317 Messages

2 m ago

Hello, @user_e34e32! Dropped calls are never fun to deal with and we can absolutely help you look into what's going on and how we can get things back on track! Have you done any troubleshooting with your modem like resetting it or restarting it?

Visitor

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2 Messages

@XfinityKaitlan   no, I hadn't reset/restarted.  The last time I did that, I recall problems with bring everything back on  (I have 'triple play') so I was leery of talking that step.  When I called in to Comcast today, I learned that 'maintenance' is planned for this evening that will "impact" me.  I decided to wait to see what happens, and maybe things will be ok.  If not, then I will be unplugging, waiting 10 seconds, and plugging things back in with my fingers crossed!  And calling Comcast/Xfinity if things don't work.  

Official Employee

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317 Messages

Sounds like a plan, @user_e34e32! Please let us know if we can assist you further as well!

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