U

Visitor

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1 Message

Thu, May 5, 2022 3:45 AM

Dropped calls and no voice heard by those you call.

We also live in sparse service area, so WIFI is also used here. Installed booster provided by Xfinity. Since we upgraded to the modem, this problem has increased.We have had frequent dropped calls, no voice heard by those we call, and both our Smart TV and TV via the Comcast box stalls several times a day.  We reset the whole system, twice today!

Has anybody (Xfinity) figured out what to 

Resolve this problem. 

Official Employee

 • 

231 Messages

3 m ago

Hello @user_8e8e2a, thank you for reaching out to us! We will be happy to take a further look into your issue! When did the issues start to happen? Do the issues happen at certain times in the day or all throughout? 

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