calee1's profile

Frequent Visitor

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10 Messages

Tue, May 7, 2019 9:00 AM

Disconnected calls

I have two wireless home phones, one phone consistantly drops incoming/outgoing calls after two or three minutes. I purchased new phones and the problem still exists......the modem was checked and no problems found. Any ideas on the cause ? Thanks.

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Responses

Accepted Solution

ComcastAlly

Official Employee

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1.9K Messages

2 y ago

calee1, we checked your permissions and you should be all set to send me a PM. Can you please try again? 

ComcastAlly

Official Employee

 • 

1.9K Messages

2 y ago

Hey there, calee1, thank you for reaching out here on the forums. I'd be happy to help! Have you tried troubleshooting your voice service through the My Account app? Here's how: https://www.xfinity.com/support/articles/my-account-app-voice-mobile-troubleshooting

ComcastAlly

Official Employee

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1.9K Messages

2 y ago

Thank you for clarifying! Can you please send me a PM with your first and last name? I want to make sure we get the phone service up and running as soon as possible. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”

calee1

Frequent Visitor

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10 Messages

2 y ago

I have tried the test on the modem and it comes back as normal. Just to be clear, I'm having a problem with my home phones not cell phones. As I mentioned in my original post the remote phone consistantly loses the connection after three or four minutes of use.......I replaced the phone with a new one and the problem hasn't changed. The base phone doesn't have the problem

calee1

Frequent Visitor

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10 Messages

2 y ago

I don't know why but unable to PM you, I click on your name and it takes me back to the forum......however my name is [removed name].

ComcastAlly

Official Employee

 • 

1.9K Messages

2 y ago

calee1, glad I was able to help out with the phone service! Please reach out again if you need anything else. 

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